NHTSA Complaint #11013530 — 2015 FORD EXPLORER

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 70 MPH, AN EXHAUST ODOR ENTERED INTO THE CABIN OF THE VEHICLE. THE HIGHER THE SPEED OF THE VEHICLE, THE MORE THE ODOR INTENSIFIED. IN ADDITION, THE ODOR SMELLED LIKE BURNING OIL, SIMILAR TO OIL BEING BURNED ON THE EXHAUST MANIFOLD. BOGGUS FORD OF HARLINGEN, TEXAS WAS MADE AWARE OF THE ODOR AND STATED THAT THE VEHICLE WAS OUT OF THE 36,000 MILE WARRANTY. THE DEALER ALSO STATED THAT THE EXTENDED WARRANTY WOULD NOT COVER THE COST OF THE REPAIR AND THAT THE TAIL PIPES AND REAR FENDERS WERE THE AFFECTED PARTS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND TRANSFERRED THE CONTACT TO NHTSA AFTER STATING THAT THE FAILURE WAS BEING INVESTIGATED. THE FAILURE MILEAGE WAS 52,000. UPDATED 10/25/17*LJ UPDATED 10/26/2017*JS