NHTSA Complaint #11013477 — 2017 FIAT 124 SPIDER

MY WINDSHIELD FRACTURED AND CRACKED WHILE I WAS DRIVING ON NC 101 IN CARTERET COUNTY. I NEITHER HEARD OR SAW ANYTHING HIT THE CAR. I PUT IN A CLAIM TO NATIONWIDE INSURANCE COMPANY AND WAS GIVEN AN APPOINTMENT FOR REPLACEMENT WITH SAFE LIGHT AUTO GLASS. THIS WAS MAY 15, 2017. ON THE DAY OF MY APPOINTMENT I WAS TOLD THE WIND SHIELD WAS NOT AVAILABLE. IT WOULD BE 2-3 WEEKS. I CALLED IN JUNE AROUND THE 15TH AND WAS TOLD THE WINDSHIELD WAS NOT BEING RELEASED BY THE MANUFACTURER. I THEN CONTACTED TOLER JEEP, WHERE I BOUGHT THE CAR. THEY ALSO SAID THEY COULD NOT GET THE WINDSHIELD FOR A COUPLE OF WEEKS IT WAS NOT BEING RELEASED. I CONTACTED THE MANUFACTURER AND WAS TOLD THEY DID NOT HAVE THE WINDSHIELD BUT EXPECTED IT TO BE RELEASED IN 1-2 WEEKS. AROUND JULY 15 I CALLED THE REPAIR COMPANY, I WENT TO THE DEALERSHIP, AND I AGAIN CALLED FIAT. I WAS PUT OFF AGAIN AND TOLD THE WINDSHIELD WOULD BE RELEASED ON AUGUST 3. WHEN I CALLED THE FIAT COMPANY LAST WEEK, I WAS AGAIN TOLD THE WINDSHIELD WAS NOT READY FOR RELEASE AGAIN. THIS IS A BRAND NEW CAR. I AM SURE THE COMPANY IS STILL MAKING THE CAR AND HAS WINDSHIELDS TO SEND OUT FOR REPAIR. IF THEY CAN NOT REPLACE THE WINDSHIELD, THEY SHOULD REPLACE THE CAR OR AT THE VERY LEAST PAY MY DEDUCTIBLE FOR MY TROUBLE. I HAVE BEEN TRYING TO LOOK THROUGH A DEFECT IN THE WINDSHIELD FOR 3 MONTHS NOW. IN A BRAND NEW SPORTS CAR!!!