NHTSA Complaint #11013042 — 2010 CHEVROLET TRAVERSE

MY 2010 CHEVY TRAVERSE WAS BUILT IN SPRING HILL TENNESSEE FACILITY IN 2009. I BOUGHT THIS VEHICLE AT THE END OF FEBRUARY 2010. MY VEHICLE WAS MAINTAINED PER MANUFACTURER INSTRUCTIONS, OIL WAS ALWAYS CHANGED, USUALLY AROUND WHIT 40% OF OIL REMAINING AND ALWAYS BEFORE THE OIL LIFE WAS EXHAUSTED. AT ~91000 MILES CAR DISPLAYED INTERMITTENT CHECK ENGINE SIGN WHICH BECOME PERMANENT AROUND ~94,000 MILES. I TOOK THE CAR TO MECHANIC WHICH SHOWED MULTIPLE ERRORS, AFTER FIXING CAMSHAFT SENSOR THE CHECK ENGINE SIGN REMAINED AND MECHANIC TOLD ME THAT I HAVE DRIVE CHAIN ERROR. THE ENGINE STARTED LOSING POWER, FAILED TO ACCELERATE. I TOOK THE VEHICLE TO DEALER I BOUGHT FROM, WAS TOLD CAR HAD MULTIPLE ISSUES INCLUDING CATALYTIC CONVERTER AND STARTER, RUSTED LEAKING Y-TIES BUT MOST EXPENSIVE WAS TIMING CHAIN AT ABOVE $2300. BOTH I AND DEALER CONTACTED GENERAL MOTOR CUSTOMER CARE SERVICE. AFTER TAKING MY INITIAL CALL, GM ASSIGNED CASE TO A SERVICE ADVISER WHO NEVER RETURNED MY CALL. SHE APPARENTLY RETURNED DEALER SERVICE MANAGER'S CALL AND ADVISED HIM TO OFFER ME $1000 DISCOUNT AT DEALER'S EXPENSE WHO ADVISED GM CUSTOMER SERVICE THAT GM, AS MANUFACTURER OF DEFECTIVE PART SHOULD TAKE RESPONSIBILITY. GM REFUSED ANY HELP WITH THE REPAIR OF VEHICLE ALTHOUGH THE TIMING CHAIN IS CLEARLY DEFECTIVE..