NHTSA Complaint #11012820 — 2015 CHRYSLER TOWN AND COUNTRY SEAT BELTS

Complaint Details

ODI Number	11012820
Vehicle	2015 CHRYSLER TOWN AND COUNTRY
Component	SEAT BELTS
Date of Incident	July 1, 2017
Date Filed	August 4, 2017
Mileage	37,000 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 55 MPH, THE VEHICLE HYDROPLANED AND CRASHED INTO THE INTERSECTION ON THE ROAD. ALL THE AIR BAGS FAILED TO DEPLOY. THE CONTACT ALSO STATED THAT THE PASSENGER SIDE SEAT BELT FAILED TO LOCK. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO STEW'S AUTO BODY AND TOWING INC. (LOCATED AT 276 W WASHINGTON AVE, WASHINGTON, NJ 07882; (908) 689-1993), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-334-9200 AND STATED THAT THE ANGLE OF THE IMPACT DETERMINED THAT THE AIR BAGS SHOULD NOT DEPLOY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 31944170. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

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