NHTSA Complaint #11012658 — 2011 CHEVROLET IMPALA POWER TRAIN

Complaint Details

ODI Number	11012658
Vehicle	2011 CHEVROLET IMPALA
Component	POWER TRAIN
Date of Incident	July 29, 2017
Date Filed	August 3, 2017
Mileage	38,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

THE TRANSMISSION WILL FREQUENTLY FAIL TO ENGAGE WHEN STARTING FROM A FULL OR PARTIAL STOP. TURNING LEFT ACROSS TRAFFIC IS EXTREMELY DANGEROUS, AS YOU NEVER KNOW WHEN THE TRANSMISSION WILL FAIL TO ENGAGE. THIS HAS BEEN A ONGOING PROBLEM WITH THIS VEHICLE SINCE THE CAR HAD 38000 MILES ON IT. THIS IS OUR THIRD IMPALA THAT HAS HAD THIS PROBLEM. THE FIRST IMPALA THAT HAD THIS PROBLEM, THE CHEVROLET DEALER COULD NOT DIAGNOSE. THE TRANSMISSION PRESSURE SOLENOID WAS REPLACED BY A LOCAL TRANSMISSION SHOP. THIS FIXED THE PROBLEM FOR THAT CAR. WE ALSO HAVE A 2008 IMPALA THAT HAS THE SAME PROBLEM. THREE IMPALAS, THE SAME TRANSMISSION PROBLEM IN ALL THREE. THE PART NEEDS TO BE RECALLED. WE HAVE DELAYED HAVING THE PART REPAIRED BECAUSE IT IS QUITE COSTLY AND WE HAD HOPED THAT CHEVROLET WOULD DO THE RIGHT THING AND RECALL THE PART ON THEIR OWN.

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