NHTSA Complaint #11012585 — 2017 FORD FUSION

THIS IS A FOLLOW UP TO COMPLAINT NO. 11010655 (FORD CASE NO. CAS12754117). ON THE MORNING OF 7/26/2017, AFTER THE VEHICLE WAS PARKED IN A DRIVEWAY OVERNIGHT, I STARTED THE VEHICLE AS A TEST TO ENSURE IT WOULD START LATER FOR MY SPOUSE. IT STARTED FINE. WHEN SHE TRIED TO START IT LATER AND IT WOULD NOT START. I THEN TRIED TO START IT AGAIN. IT WOULD NOT START AND THE LIGHTS FLASHED ON THE DASHBOARD. (BOTH THE SERVICE TECHS AT FAITH FORD AND DURAND FORD SAID THIS INDICATED A LOW VOLTAGE SITUATION.) I HAD THE VEHICLE TOWED TO DURAND FORD. IT STARTED FINE. SERVICE AT DURAND (A) SWITCHED OUT THE BATTERY FOR A NEW BATTERY AND (B) VERIFIED THAT THE AUDIO CONTROL MODULE HAD BEEN UPDATED TO ITS LATEST VERSION [A PROBLEM NOTED ON CARCOMPLAINTS.COM]. WHILE THE VEHICLE WAS AT DURAND FORD FROM 7/27/2017 UNTIL 8/3/2017, IT DID NOT FAIL TO START, EVEN AFTER BEING PARKED FOR A FEW DAYS.