NHTSA Complaint #11012499 — 2010 MAZDA MAZDA3

I TOOK MY 2010 MAZDA3 IN FOR RECALL OF SEAT LINK ADJUSTERS AND TO SERVICE MY MELTING DASHBOARD THAT CAUSES AN UNSAFE GLARE ON THE WINDSHIELD WHILE DRIVING IN SUNNY CONDITIONS. THE DEALERSHIP VERIFIED THE RECALL AND SERVICE IN MAY 2017 AND WAS INFORMED THAT PARTS WILL NEED TO BE ORDERED. WAS TOLD THAT I WOULD RECEIVE A CALL BACK IN A WEEK OR TWO. AFTER SEVERAL REPEATED ATTEMPTS AT CALLING AND EMAILING THE DEALERSHIP, I CANNOT REACH THE SERVICE DEPARTMENT TO CHECK ON THE STATUS OF ORDERED PARTS. THE TIME FRAME FOR THE REPAIR FROM THE UNSAFE CONDITIONS OF THE DRIVER'S SEAT THAT MOVES WHILE I SHIFT, AND THE HORRENDOUS GLARE FROM THE MELTING DASHBOARD, IS TO SLOW FOR RESOLUTION. IT HAS BEEN 3 MONTHS SINCE HAVING MY CAR INSPECTED AT ROSENTHAL MAZDA/GAITHERSBURG MAZDA AT 625 NORTH FREDERICK AVENUE IN GAITHERSBURG, MD 20879. I HAVE NOT RECEIVED ANY RESPONSE OF COMMUNICATIONS INFORMING ME OF THE STATUS OF GETTING MY CAR REPAIRED OR MY RIGHTS AS A CONSUMER.