NHTSA Complaint #11012422 — 2016 JAYCO TRAVEL TRAILER WHITE HAWK

TL* THE CONTACT OWNS A 2016 JAYCO WHITE HAWK. THE CONTACT STATED THAT, HE NOTICED THAT THE REAR TIRES WERE MAKING AN ABNORMAL NOISE. THE CONTACT STATED THAT HE INSPECTED UNDERNEATH THE VEHICLE WHEN HE NOTICED THAT BOTH AXEL'S WERE RATED AT 3LBS EACH. THE CONTACT THEN REFERENCED NHTSA CAMPAIGN NUMBER: 16V158000 (SUSPENSION). THE VEHICLE WAS TAKEN TO POULSBO RV, LOCATED AT 12218 WA-99, EVERETT, WA 98204, PHONE NUMBER: (800) 556-3878 WHERE IT WAS DIAGNOSED THAT BOTH AXEL'S WERE THE INCORRECT SIZE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT STATED THAT THE MANUFACTURER ALONG WITH THE DEALER WAS IN THE PROCESS OF REPAIRING THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.