NHTSA Complaint #11012412 — 2008 HONDA ACCORD

TL* THE CONTACT OWNS A 2008 HONDA ACCORD. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE SPEED DECREASED INDEPENDENTLY. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE VEHICLE WAS TOWED TO TWO DIFFERENT INDEPENDENT MECHANICS WHERE THEY DIAGNOSED FOR A NEW BATTERY, AND REBUILT ECU HOWEVER, THE REMEDY FAILED. THE VEHICLE WAS TOWED TO DEALER (BELL HONDA, 701 W BELL RD, PHOENIX,AZ, 85023) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE SOFTWARE FAILED, CAUSING THE COUNTER SHAFT BEARING TO HIT AGAINST THE SPEED SENSOR AND ALL THREE PARTS NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE UNDER THE CASE NUMBER: 6198619, WHERE THEY INFORMED THE CONTACT THAT THE VEHICLE WAS SERVICED UNDER THE NHTSA CAMPAIGN NUMBER: 11V395000 (POWER TRAIN) AS OF SEPTEMBER 26TH OF 2012, HOWEVER THE REMEDY FAILED. THE MANUFACTURER STATED DEPENDING ON WHAT INFORMATION THE CONTACT FOUND OUT THAT THEY WOULD ESCALATE THE CASE TO A CASE MANAGER, NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000. ..UPDATED 09/05/17 *BF *CN