NHTSA Complaint #11012270 — 2011 NISSAN VERSA

TL* THE CONTACT OWNS A 2011 NISSAN VERSA. THE CONTACT HEARD AN ABNORMAL CLUNK SOUND UNDER THE VEHICLE WHILE PARKING AND TURNING CORNERS WITHOUT WARNING. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V573000 (SUSPENSION). THE DEALER WAS CONTACTED AT 540-667-6800 AND WAS ADVISED TO GIVE IT TIME TO "BREAK IN". THE CONTACT STATED THAT THE NOISE PERSISTED FOR OVER A YEAR. THE CONTACT WENT BACK TO THE LOCAL DEALER (TRI-STATE NISSAN, 1230 MILLWOOD PIKE, WINCHESTER, VA, 22602), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT LATER RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STRUT BEARINGS FAILED. THE MANUFACTURER STATED THAT THE STRUT BEARINGS WERE NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V573000. THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.