NHTSA Complaint #11012014 — 2012 FORD EXPLORER

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11012014
Vehicle	2012 FORD EXPLORER
Component	AIR BAGS
Date of Incident	July 30, 2017
Date Filed	August 1, 2017
Mileage	103,149 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (LOMBARD FORD, INC LOCATED AT 385 NEW HARTFORD RD, BARKHAMSTED, CT 06063; (860) 379-3301) WHERE THE DEALER STATED THAT THE CONTACT NEEDED TO PAY TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-12821614. THE FAILURE MILEAGE WAS 103,149.

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