NHTSA Complaint #11011295 — 2014 JEEP CHEROKEE

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11011295
Vehicle	2014 JEEP CHEROKEE
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	July 16, 2017
Date Filed	July 28, 2017
Mileage	41,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

ON JULY 16, 2017 WE DOWNLOADED A SOFTWARE UPDATE. WE FOLLOWED THE DIRECTIONS ON THE SCREEN SO THE CAR WAS PARKED AND DID NOT MOVE DURING THE PROCESS AFTER IT WAS COMPLETE WE BEGAN TO EXPERIENCE ISSUES WITH THE CAR SUCH AS NO BACK UP CAMERA, FLASHING LIGHTS ON THE DASH SCREEN I.E. THE ODOMETER SOMETIMES IT WILL FLASH THAT 911 CALL ASSISTANCE NEEDS MAINTENANCE AND IS NOT FUNCTIONING SINCE THE UPDATE WAS TWO WEEKS AGO THE CAR HAS BEEN DRIVEN AND THESE ISSUES ARE STILL A PROBLEM

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