NHTSA Complaint #11011212 — 2014 DODGE CHARGER

TL* THE CONTACT OWNS A 2014 DODGE CHARGER. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, SHE HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE, AND THEN NOTICED SMOKE COMING THROUGH THE CABIN WITH THE BATTERY SAVE MODE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE BATTERY SAVER MODE HAD INTERMITTENTLY APPEARED ON AND OFF OVER THE PAST TWO YEARS, WHERE IT WAS CONTINUOUSLY INFORMED ( PER A AUTO SHOP THAT THERE WAS NO FAILURE). THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER WHEN SHE OBSERVED MORE SMOKE AND OPENED THE ENGINE WHEN IT WAS NOTICED THAT SMOKE WAS COMING FROM THE ALTERNATOR AND WAS COMPLETELY BLACK. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER (MCKAY'S DODGE CHRYSLER JEEP RAM, 2020 FRONTAGE RD N, WAITE PARK, MN, 56387) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER THE VEHICLE WAS REPAIRED, THE CONTACT BECAME AWARE OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL). THE CONTACT CALLED THE DEALER WHO INFORMED THE CONTACT THAT HER VIN WAS NOT INCLUDED IN THE RECALL AND STATED THAT HER VEHICLE WAS MANUFACTURED 2 WEEKS AFTER THE SPECIFIC RECALL DATES OF DECEMBER, AND THE VEHICLE WAS MANUFACTURED IN JANUARY. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,535...UPDATED 09/06/17 *BF UPDATED 09/29/17 *BF ...UPDATED 11/14/17 *BF *CN *JS *TR