NHTSA Complaint #11010644 — 2012 FORD EXPEDITION

ON 07/24/2017 I HAD CONTACTED NHTSA TO CONFIRM THAT A RECALL HAD BEEN PLACED ON MY 2012 FORD EXPEDITION DUE TO SOME ISSUES I WAS EXPERIENCING . I WAS PROVIDED THE CONTACT NUMBER FOR THE MANUFACTURE FOR RESOLUTION. ON 07/24 ANDY MOHR FORD LINCOLN, PLAINFIELD, IN WAS CONTACTED AND AN 07:30 AM APPT. WAS MADE FOR THAT FOLLOWING MORNING TO PERFORM THE 16S19 WHICH ONLY TOOK ABOUT 20 MINUTES FROM THE TIME OF CHECKING IN, 07/25. I WAS VERY WORRIED ABOUT MY DRIVE TO THE DEALERSHIP AS THE SPEEDOMETER IMMEDIATELY DROPPED TO 0, VEHICLE BEGAN JERKING FORWARD AND LOST OF SPEED. I PULLED OVER SEVERAL TIMES HOPING THE ISSUE WOULD CORRECT ITSELF. EVENTUALLY THE PIC OF A WRENCH AND SERVICE ENGINE LIGHT APPEARED ON THE DASHBOARD ALL OF WHICH DISAPPEARED ONCE I ARRIVED AT THE DEALERSHIP, AND TURNED THE KEY OFF AND BACK ON AGAIN. WITHIN 20 MIN'S OF ARRIVING I WAS INFORMED THAT THE 16S19 UPDATE HAD BEEN COMPLETED. I ASKED QUESTIONS TO THE MECHANIC TO FIND OUT WHAT EXACTLY HAD BEEN DONE FOR A BETTER UNDERSTANDING. THE MECHANIC WAS VERY NICE, BUT GAVE ME THE IMPRESSION THAT WE PREFORMED THE 16S19 UPDATE, WHICH IS WHAT WE WERE NOTIFIED TO DO, COULDN'T CONFIRM THAT THE PROBLEM IS FIXED. WHEN I DROVE HOME THE PROBLEM SEEMED TO BE FIXED. THERE WAS A LITTLE HESITATION, BUT THE RIDE WAS FINE OVER ALL. I WAS EXCITED HOPING TO HAVE MORE CONFIDENCE IN THE VEHICLE I DRIVE TO TRANSPORT MY FAMILY FOR DAY TO DAY ACTIVITIES. ABOUT THREE HOURS LATER I TOOK A QUICK TRIP TO THE STORE, WHICH TURNED INTO A VERY STRESSFUL EVENT HAVING TO PULL OVER SEVERAL TIMES DUE TO THE CARS INTERMITTENT LOSS OF THE TRANSMISSION OUTPUT SPEED SENSOR (OSS) SIGNAL TO POWERTRAIN CONTROL MODULE, POTENTIALLY RESULTING IN A TEMPORARY UNINTENDED DOWNSHIFT INTO FIRST GEAR. MY CHILDREN NORMALLY LEAVE THE HOUSE FOR THE DAY WHILE I'M WORKING. THEY HAVE BEEN HOME ALL WEEK DUE TO MY FEAR OF PUTTING THIS VEHICLE ON THE ROAD.