NHTSA Complaint #11010641 — 2012 KIA SPORTAGE

I OWN A 2012 KIA SPORTAGE THAT I PURCHASED FROM RIVERHEAD AUTO MALL, THAT EXPERIENCE WAS WONDERFUL. I ORIGINALLY PURCHASED A KIA FOR A FEW REASONS, THE AFFORDABILITY BUT MAINLY THE 5 YEAR/10 YEAR WARRANTY. SINCE I HAVE PURCHASED THIS VEHICLE, I HAVE HAD A FEW ISSUES THAT I HAVE VISITED VARIOUS SERVICE DEPARTMENTS TO RECTIFY WHICH HAVE STILL NOT BEEN RESOLVED. THESE ARE SAFETY RELATED ISSUES, WHICH I SPOKE TO CUSTOMER SERVICE DEPARTMENT REGARDING AND CANNOT BELIEVE THAT KIA WOULD NOT STAND BEHIND THEIR VEHICLES. I CAN GUARANTEE YOU ONE THING, AFTER MY RECENT EXPERIENCES WITH KIA I WILL NEVER PURCHASE ANOTHER KIA OR RELATED VEHICLE AGAIN. FOR YEARS, I HAVE BEEN TRYING TO HAVE TWO ISSUES RESOLVED, AGAIN BOTH SAFETY ISSUES. FIRST, THE SEATBELTS ON THE DRIVER SIDE AND PASSENGER SIDE DO NOT FULLY RETRACT. THEY END UP GETTING STUCK IN THE DOOR, ALSO MORE RECENTLY THERE ARE TIMES WHEN WEARING A SEATBELT AND STEPPING ON THE BRAKES, THE SEATBELT IS NOT RESTRAINING THE PERSON. SECOND, THE DRIVER SIDE DOOR LOCK WILL NOT OPEN WITH EITHER KEY' YOU NEED TO MANUALLY OPEN THE DOOR. WHEN THE CAR IS PUT INTO DRIVE, THE DOOR WILL NOT LOCK. ALL OTHER DOORS WILL LOCK, NOT THE DRIVERS DOOR. I HAVE BROUGHT THE CAR TO MULTIPLE SERVICE LOCATIONS OVER THE PAST FEW YEARS TRYING TO GET THESE ISSUES RESOLVED. ALL WHILE UNDER WARRANTY, AND WAS TOLD TIME AFTER TIME THIS WAS AN INTERMITTENT PROBLEM AND MY COMPLAINTS WERE NOT SHOWING AT THAT TIME. IN MAY I BROUGHT THE CAR IN AGAIN FOR SERVICE AND WAS TOLD THAT THERE WOULD BE A DIAGNOSTIC FEE FOR BOTH ISSUES OF APPROXIMATELY $200 EACH TO SIMPLY LOOK AT THE ISSUES. THERE IS A GREAT DEAL OF DETAILS AND PAPERWORK THAT I HAVE SUPPLIED TO KIA TO SUPPORT THIS. I WENT BACK AND FORTH WITH MULTIPLE DEALERSHIPS IN BETWEEN MULTIPLE SURGERIES SINCE LAST SUMMER.