NHTSA Complaint #11010466 — 2010 DODGE GRAND CARAVAN

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. WHILE DRIVING VARIOUS SPEEDS, THE IGNITION SWITCH TURNED OFF WITHOUT WARNING. THE CONTACT LOST POWER TO THE BRAKES AND STEERING WHEEL AND HAD TO SHIFT INTO NEUTRAL TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED ON SEVERAL DIFFERENT OCCASIONS OVER THE YEARS. THE CONTACT TOOK THE VEHICLE SEVERAL TIMES TO BUTLER CHRYSLER DODGE JEEP (1555 SALEM RD, BEAUFORT, SC 29902 (843) 474-0026), BUT THE FAILURES COULD NOT BE DUPLICATED OR DIAGNOSED. RECENTLY, THE CONTACT SPOKE TO AN INDEPENDENT MECHANIC WHO STATED THAT THEY WOULD NEED TO KEEP THE VEHICLE OVERNIGHT TO COMPLETE DIAGNOSTIC TESTING AND ATTEMPT TO DUPLICATE THE FAILURE. PRIOR TO THIS, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO BUTLER CHRYSLER DODGE JEEP, BUT THE DIAGNOSIS WAS UNKNOWN. THE CONTACT'S INSURANCE COMPANY INFORMED HER ABOUT NHTSA CAMPAIGN NUMBERS: 11V139000 (ELECTRICAL SYSTEM) AND 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE VIN WAS EXCLUDED. THE CONTACT TRIED CONTACTING THE MANUFACTURER FOUR TIMES BY LEAVING VOICE MESSAGES, BUT HAD NOT RECEIVED A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.