NHTSA Complaint #11010403 — 2015 FORD EXPLORER

I PURCHASED THE 2015 FORD EXPLORER USED FROM A LOCAL DEALERSHIP AROUND JULY, 2016. MY FAMILY NOTICED AN ODOR (OF EXHAUST FUMES) IN THE CABIN OF THE VEHICLE. IT HAPPENED EVERY TIME I ACCELERATED QUICKLY. MORE SPECIFICALLY, I WAS AT A COMPLETE STOP AND THEN TOOK OFF QUICKLY TO GET ONTO A HIGHWAY. I TOOK THE VEHICLE TO THE DEALERSHIP FROM WHICH I PURCHASED IT. THEY TESTED IT AND CONFIRMED MY COMPLAINT. THEY CONTACTED THE ENGINEERS AT FORD TO SEE HOW TO FIX THE PROBLEM. I WAS TOLD THAT MY CAR WAS GOING TO BE A GUINEA PIG. THEY REPLACED A SEAL AND DID SOMETHING THAT REQUIRED THEM TO REMOVE THE REAR END OF THE VEHICLE. THE DEALERSHIP DID NOT CHARGE ME FOR THE SERVICE. THEY ALSO PROVIDED ME WITH ANOTHER VEHICLE TO DRIVE. WHEN I GOT MY VEHICLE BACK, I COULD STILL SMELL THE ODOR. AGAIN, I NOTICED IT WHEN I ACCELERATED QUICKLY. THIS TIME, I COULD SMELL IT ABOUT 1 MINUTE AFTER THE QUICK ACCELERATION. DURING THE ACCELERATION, MY AIR CONDITIONING DEFAULTED TO AN "OFF" POSITION TEMPORARILY. I WAS CONCERNED, SO I BROUGHT THE VEHICLE BACK TO THE SAME DEALERSHIP. MY CAR HAS BEEN AT THE DEALERSHIP FOR OVER A WEEK THIS TIME. I HAVE NOT GOTTEN IT BACK YET. THEY TOLD ME THAT THEY ORDERED A NEW EXHAUST SYSTEM. I ASKED SPECIFICALLY IF IT WAS DIFFERENT FROM THE PREVIOUS ONE. THEY TOLD ME IT WAS DIFFERENT. AGAIN, THEY ARE NOT GOING TO CHARGE ME FOR THE REPAIRS. I DON'T THINK THE DEALERSHIP SHOULD HAVE TO PAY FOR THE REPAIRS EITHER THOUGH. I THINK FORD SHOULD COVER ALL REPAIRS FOR THIS EXHAUST PROBLEM. TO MAKE MATTERS WORSE, THE EXPLORER THEY PUT ME IN WHILE MINE WAS IN THE SHOP HAD THE SAME EXHAUST ODOR IN THE CABIN. I REPORTED IT TO THE DEALERSHIP, AND THEY PROVIDED ME A FLEX TO DRIVE. HOW CAN FORD EXPECT THEIR SALES TEAM TO SELL THESE VEHICLES KNOWING THAT THERE COULD BE POISONOUS GASSES GOING INTO THEIR CABIN?