NHTSA Complaint #11010069 — 2014 FORD TAURUS

I TOOK A 50 MILE TRIP ON THE EXPRESSWAY TO ANOTHER CITY. I TURNED THE CAR OFF WHEN STOPPING TO GET SOME FOOD. AFTER THE CAR WAS PARKED 10 MINUTES I TURNED IT BACK ON TO LEAVE. WITH THE CAR TURNED ON I STARTED TO BACK UP AND NOTICED HOW I COULD HARDLY TURN MY STEERING WHEEL. I PARKED AND THEN TURNED THE CAR BACK ON AND IT CONTINUED DOING THE SAME THING. THERE WERE TWO MESSAGES APPEARING FROM THE COMPUTER: "STEERING ASSIST SERVICE REQUIRED" AND "SERVICE ADVANCED TRAC". I JUST PURCHASED MY CAR WHEN THE LEASE ENDED AND HAVE ONLY MADE TWO PAYMENTS ON IT AND ITS BROKE! I ONLY HAVE 15,976 MILES ON THIS 2014 TAURUS WHICH NEVER HAD ANYTHING WRONG ON IT BEFORE. I BOUGHT A PREMIUM WARRANTY WHEN I PURCHASED IT AND HOPE THAT THIS IS COVERED. MY HUSBAND, MY GOLDEN RETRIEVER AND MYSELF WERE THANKFULLY NOT ON THE EXPRESSWAY WHEN THIS HAPPENED, BUT PARKED. I HAD DRIVEN US ON OUR OUTING AND I DON'T KNOW IN RUSH HOUR TRAFFIC IF I COULD HAVE STEERED THE CAR OVER TO SAFETY. WE HAD THANKFULLY FOUND A TOWING TRUCK THAT ALLOWED OUR DOG TO TRAVEL WITH US.