NHTSA Complaint #11006757 — 2016 FORD EDGE

APPROXIMATELY 6000 MILES AFTER PURCHASE OF THE NEW VEHICLE IT BEGAN TO EXPERIENCE INTERMITTENT ADAPTIVE STEERING FAULTS. I COULD FIND NO PATTERN TO THE FAULTS APPEARANCE OR DISAPPEARANCE. THE FORD DEALER ATTEMPTED TO FIX THE ISSUE 3 SEPARATE OCCASIONS DURING WHICH TIMES THE VEHICLE WAS OUT OF SERVICE FOR AROUND 4 WEEKS. THE TOTAL DURATION OF THE PERIOD BETWEEN WHEN THE FAULT WARNING FIRST APPEARED AND THE PROBLEM WAS OSTENSIBLY FIXED IS CLOSER TO 5 -6 WEEKS. I WAS FORCED TO DRIVE THE VEHICLE (DUE TO THE NEED FOR PERSONAL AND WORK RELATED TRANSPORTATION) FOR MUCH OF THAT TIME DURING WHICH PERIOD I WAS VERY CONCERNED FOR MY SAFETY. THE FAULT HAS NOT RETURNED SINCE THE LAST REPAIR ATTEMPT WHEN THE DEALER REPLACED THE STEERING WHEEL. HOWEVER SINCE THE FAULT WAS INTERMITTENT I CANNOT BE SURE THAT THE ISSUE WILL RESURFACE AT A LATER DATE. WHEN THE STEERING FAULT FIRST APPEARED I DID SOME RESEARCH AND IT APPEARS THAT THE PROBLEM IS FAIRLY FREQUENT FOR LATE MODEL FORDS THAT HAVE THE SO-CALLED ADAPTIVE STEERING FEATURE. BELOW IS A LINK TO AN EXAMPLE THREAD ON A FORD VEHICLE OWNER'S FORUM WHERE MANY SIMILAR EXPERIENCES ARE RELATED: HTTP://WWW.FORDEDGEFORUM.COM/TOPIC/21044-ADAPTIVE-STEERING-FAULT/ I BELIEVE THIS IS A PROBLEM WORTH INVESTIGATING.