NHTSA Complaint #11006288 — 2013 CHEVROLET IMPALA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11006288
Vehicle 2013 CHEVROLET IMPALA
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 86,028 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

"TAKATA RECALL" I PURCHASED A 2013 CHEVROLET IMPALA 02/2015. ONE MONTH LATER MY CAR STOPPED IN ME. I GOT THE CAR TOWED TO SERRA CHEVROLET. THEY SAID I WAS OUT OF GAS WHICH I DIDN'T BELIEVE CAUSE I WAS AT QTR OF TANK. THEY SAID WITH THE KIND OF ENGINE I HAD QTR OF A TANK MEANT EMPTY IN MY CAR. I DIDN'T BELIEVE THIS. IN 02/2016, ON MY WAY TO WORK, MY CAR STOP ON THE INTERSTATE. I GOT THE CAR TOWED TO SERRA CHEVROLET AGAIN. THEY SAID MY FUEL PUMP SENSOR AND SOMETHING ELSE WAS GONE. THEY USED MY EXTENDED WARRANTY THAT I PURCHASED W/ SERRA TOYOTA WHEN I BOUGHT THE VEHICLE. I LOST MY JOB DUE TO THIS PROBLEM WITH THIS CAR. IN 02/2017, THE CAR STOPPED ON ME AGAIN. I GOT THE CAR TOWED AGAIN TO SERRA ON 02/03/17. THEY SAID IT WAS MY FUEL PUMP SENSOR. I HAD TO PAY $420.21 OUT OF POCKET ON 02/09 TO GET MY CAR. THEY SAID MY EXTENDED WARRANTY HAD EXPIRED. I DON'T UNDERSTAND CAUSE MY POWERTRAIN WARRANTY HAVEN'T EXPIRED, I'M ALSO STILL PAYING FOR AN EXTENDED WARRANTY WITH MY CARNOTE BUT I CAN'T UTILIZE, AND I ONLY USED THE EXTENDED WARRANTY ONCE. ON 02/13/17 AFTER I GOT MY CAR FROM SERRA MY CAR STOP WHILE I WAS DRIVING AGAIN. I CONTACTED SERRA. THEY PAID FOR TOWING BUT I HAD TO PAY FOR AN EMC, WHICH WAS $329.18. AT THE TIME, MY CAR HAD 86,078 MILES. ON 4/28/2017, I DON'T KNOW WHAT THEY SAID WAS WRONG BUT I PAID $1,131.25 ON 05/15/2017. I DON'T THINK THEY KNEW WHAT WAS WRONG. ON 05/24/2017, MY CAR MESSED UP AGAIN, AND I HAD TO PAY $133.00. SERRA GAVE ME A $32.95 DISCOUNT CAUSE I'VE HAD TO SPEND SO MUCH MONEY. AT THIS TIME, I HAVE 90668 MILES ON MY CAR. ON 06/21 OR 27TH, MY SERPINTINE BELT BROKE AND I HAD TO PAY $468. TO HENDRIX CHEVROLET. THAT WAS THE CLOSEST CHEVY STORE WHERE MY CAR STOPPED. NOW 7/18/17 MY CAR IS BACK IN THE SHOP AT SERRA. THEY SAY MY CRANKSHAFT AND SOMETHING WITH MY MOTOR. MY CAR HAVE 93,586 MILES. I WAS SOLD A LEMON FROM SERRA TOYOTA. I HAVE PAID $2,481 SINCE.

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