NHTSA Complaint #11006039 — 2009 DODGE JOURNEY

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11006039
Vehicle 2009 DODGE JOURNEY
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I AM NOT ABLE TO OPEN ANY DOORS EXCEPT THE DRIVER DOOR. THE TRUNK WILL NOT OPEN AND DODGE DID NOT BUILD A MANUAL KEY ENTRY FOR THIS MODEL. ALSO I HAVE A STARTING PROBLEM THE CAR STALLS AND WON'T START UNLESS I PUT IT IN NEUTRAL OR JIGGLE THE GEAR UP INTO DRIVE AND BACK INTO PARK. THE CAR TURNS VERY SLOWLY WHEN MAKING LEFT HAND TURNS AND THE ENGINE REVS UP SOMETIMES WHEN IT'S TRYING TO PICK SPEED BACK UP AFTER A TURN. THE DEALER TOLD US IT WAS THE BATTERY AND WE HAD THEM INSTALL A NEW ONE BUT THE ISSUE IS STILL THERE. I'VE READ SEVERAL COMPLAINTS ABOUT THE SAME ISSUE. CUSTOMERS GETTING THEIR BATTER, STARTERS ALL THE RECALLS UPDATED BECAUSE THEY WERE TOLD THOSE WERE THE ISSUES BUT WAS NOT AS THEIR ISSUE STILL EXISTED AS DO MINE. I DON'T WANT TO SPEND A FORTUNE AT THE DEALER UNTIL THEY FIND WHAT THE PROBLEM IS. THE MANUFACTURER SHOULD KNOW WHAT THE PROBLEM IS FROM ALL THE COMPLAINTS BEING THE SAME. I EMAILED THEM FOR SUGGESTIONS OF WHAT THEY THINK IT MAY BE AND THEY JUST SAID TAKE IT TO THE DEALERSHIP.

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