NHTSA Complaint #11005124 — 2016 FORD EXPLORER

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, A STRONG FUEL ODOR BECAME PRESENT INSIDE THE CABIN. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND HAD TO OPEN ALL THE WINDOWS. THE CONTACT EXITED THE VEHICLE, CHECKED INSIDE THE ENGINE COMPARTMENT AND OUTSIDE THE VEHICLE BUT THERE WERE NO NOTICEABLE LEAKS. THE CONTACT WAITED FOR APPROXIMATELY TEN MINUTES AND GOT INSIDE THE VEHICLE AND STARTED DRIVING BUT THE ODOR BECAME STRONGER ALSO NOTICED THAT THE ODOR WAS EMERGING FROM THE AIR VENTS. THE CONTACT TURNED OFF THE AIR CONDITIONING AND DROVE TO THE DEALER BRADLEY FORD OF LAKE HAVASU, ARIZONA. THE DEALER KEPT THE VEHICLE FOR EVALUATION AND THEY HAD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE NUMBER: CAS-12708860 WAS OPENED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 28,500.