NHTSA Complaint #11004107 — 2015 AUDI Q7 FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	11004107
Vehicle	2015 AUDI Q7
Component	FUEL/PROPULSION SYSTEM
Date of Incident	July 8, 2017
Date Filed	July 10, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

TL* THE CONTACT OWNS A 2015 AUDI Q7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V298000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FLOW AUDI OF CHARLOTTESVILLE DEALER WAS CONTACTED AND REFUSED TO DO THE REPAIR DUE TO THEM STATING AUDI THE MANUFACTURER HAD NOT INFORMED THEM HOW THEY WOULD BE COMPENSATED FOR THE WORK COMPLETED. THE MANUFACTURER WAS INFORMED OF THE DEALER'S REFUSAL AND INFORMED THE CONTACT THAT, BY LAW, THEY HAD TO SEND OUT THE LETTERS, BUT COULD NOT FORCE THE DEALER TO PERFORM THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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