NHTSA Complaint #11003730 — 2011 LINCOLN MKZ

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11003730
Vehicle	2011 LINCOLN MKZ
Component	ELECTRICAL SYSTEM
Date of Incident	June 14, 2017
Date Filed	July 7, 2017
Mileage	44 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

AT 44K MILS, PASSENGER SEAT SWITCH & MOTOR W/TRACK MALFUNCTIONED FOR SEAT SELDOM USED. RPR COST REDUCED TO $1145 DUE TO INADEQUATE DIAGNOSIS & 10 DAY WAIT FOR RETURN OF WRONG PARTS AND DEALER SUBLETS, PRIOR ELECTRICAL FAILURE OF DRIVER DOOR LATCH & LOCKING MECHANISM AT 39K MILES BOTH OCCURRENCES AFTER 5 YEAR WARRANTY BUT SUBSTANTIALY PRIOR TO 50K MILE WARRANTY. CARUSO LINCOLN DEALER WAS ABLE TO GET WARRANTY REPAIR DONE ON DOOR PROBLEM. I DID NOT EVEN ATTEMPT WARRANTY REPAIR ON SEAT PROBLEM PREFERRING TO PAY AND PAY OFF VEHICLE ASAP AND RID MYSELF OF IT.

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