NHTSA Complaint #11003414 — 2004 JEEP WRANGLER

TL* THE CONTACT OWNS A 2004 JEEP WRANGLER. WHILE DRIVING 30 MPH AND ATTEMPTING TO SHIFT FROM FIRST TO SECOND GEAR, THE VEHICLE JERKED FORWARD WITHOUT WARNING. THE FAILURE RECURRED INTERMITTENTLY. ADDITIONALLY, WHILE DOWNSHIFTING, THE VEHICLE SHIFTED ROUGHLY AND JERKED FORWARD. THE VEHICLE DOWNSHIFTED INDEPENDENTLY WHILE STOPPED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE INDEPENDENT MECHANIC AGAIN WHO DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT SPOKE TO LAKE ELSINORE CHRYSLER DODGE JEEP RAM (31400 AUTO CENTER DR, LAKE ELSINORE, CA 92530) WHO SCHEDULED AN APPOINTMENT, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ESCALATED THE CASE IN AN ATTEMPT TO FIND A SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 277,407.