NHTSA Complaint #11003209 — 2016 JEEP RENEGADE

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11003209
Vehicle 2016 JEEP RENEGADE
Component AIR BAGS
Date of Incident
Date Filed
Mileage 1,300 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I BELIEVE THERE IS A PROBLEM WITH THE ELECTRICAL SYSTEM WITH THIS 2016 JEEP RENEGADE TRAILHAWK WHICH I BOUGHT NEW IN 01/07/2017. THESE PROBLEMS BELOW HAPPEN AT RANDOM TIMES: DRIVING CITY, HIGHWAY, PARKED. STARTED AROUND 1300 MILES WHICH WAS AROUND 02/12/2017; LAST TIME I PICKED IT UP FROM THE DEALER WAS 06/30/2017 WHICH THEY HAD IT FOR 10 DAYS. FREEZING CLUSTER, REAR REVERSE CAMERA STAYING ON WHILE IN DRIVE, ALARM GOING ON AND OFF ON ITS OWN. THE MAIN SAFETY CONCERN I HAVE AND HAVE BEEN BACK TO THE DEALER THREE TIMES IN 6,000 MILES WITH NO SOLUTIONS: IS THE ALARMS OF 'SERVICE ELECTRONIC PARKING BRAKE' ALERT GOING ON WHICH IS 90% TIME PAIRED UP WITH 'SERVICE AIRBAG SYSTEM' ALERT GOING ON, AND THE SEATBELT WARNING SYSTEM FLASHING ON. SOMETIMES IT WILL CLEAR ITSELF, OTHER TIMES IT WILL CLEAR WHEN I STOP TURN THE CAR OFF, AND THEN BACK ON. DEALER SAYS THERE IS NO ERRORS IN THE SYSTEM, AND IT DIDN'T HAPPEN WHILE THEY HAD THE VEHICLE. JULY 5 STILL GOING ON MORE FREQUENTLY. I CALLED DEALER TWICE IN THE LAST FIVE DAYS AND I HAVE NOT RECEIVED A CALL BACK. I DO NOT FEEL SAFE IN MY VEHICLE, I HAVE PERSONALLY WITNESSED WHILE WORKING ON A FIRE ENGINE AND AMBULANCE THAT AIR BAGS SOMETIMES DO NOT GET DEPLOYED FOR VARIOUS REASONS, AND THE OUT COME IS SOMETIMES NOT GOOD FOR THE PASSENGERS. I HAVE ALSO SEEN THAT WHEN AIR BAGS DEPLOY PROPERLY IT CAN SAVE LIVES. I DO NOT TRUST MY VEHICLE FOR THE SAFETY OF MY FAMILY AND I. I DO HAVE ALL DOCUMENTATION FROM THE DEALERSHIP. AS WELL AS VIDEO'S ON MY IPHONE OF THIS HAPPENING.

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