NHTSA Complaint #11002822 — 2011 CHEVROLET MALIBU

TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. WHILE ATTEMPTING TO REVERSE OUT OF A PARKING SPACE, THE VEHICLE LOST POWER AND FAILED TO ACCELERATE. THE FAILURE OCCURRED ON ANOTHER OCCASION, WHILE DRIVING AT 30 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS SCANNED FOR A CODE BUT THERE WAS NO FAILURE CODE. THE CONTACT CALLED HERITAGE CHEVROLET BUICK OWINGS MILLS DEALER LOCATED AT 11234 REISTERSTOWN RD, OWINGS MILLS, MD 21117 AND AN APPOINTMENT WAS SCHEDULED FOR A DIAGNOSTIC TESTING AT THE CONTACTS EXPENSE. IN ADDITION, THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE VEHICLE SUDDENLY VIOLENTLY ACCELERATED INDEPENDENTLY. THE BRAKE PEDAL WAS AGGRESSIVELY DEPRESSED WHICH DECREASED SLIGHTLY THE SPEED OF THE VEHICLE BUT DID NOT COMPLETELY STOP THE VEHICLE. A CHIME SOUNDED BUT IT WAS UNKNOWN IF A WARNING LIGHT ILLUMINATED. AS A RESULT, THE VEHICLE WENT OVER THE CURB AND CRASHED INTO A BUILDING. THERE WAS FRONT END DAMAGE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE MANUFACTURER CALLED THE CONTACT AND INFORMED HER TO NOT BRING THE VEHICLE IN FOR THE DIAGNOSTIC TESTING BUT TO TAKE PHOTOS AND SEND THEM TO AN E-MAIL ADDRESS PROVIDED BY THE REPRESENTATIVE. THE CASE NUMBER FOR THE CONVERSATION WITH THE MANUFACTURER REPRESENTATIVE WAS 8-3068861818. THE CONTACT WAS CONCERNED THAT NHTSA CAMPAIGN NUMBERS: 14V252000 (SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL), 14E44000 (STEERING), AND 15V269000 (SEAT BELTS) WERE RELATED TO THE FAILURES EXPERIENCED. THE VEHICLE WAS NO LONGER BEING DRIVEN DUE TO THE CONTACT BEING CONCERNED FOR HER SAFETY. THE FAILURE MILEAGE WAS APPROXIMATELY 106,807. *JS