NHTSA Complaint #11002428 — 2013 DODGE DURANGO

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11002428
Vehicle	2013 DODGE DURANGO
Component	ELECTRICAL SYSTEM
Date of Incident	June 4, 2017
Date Filed	June 29, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

JUNE 4 2017WHILE DRIVING MY 2013 DODGE DURANGO 55200 MILES WE EXPERIENCED 100%ELECTRICAL FAILURE THAT CAUSED THE VEHICLE TO SHUT DOWN WHILE OPERATING ON A CITY STREET.. ENGINE FAILURE, LOSS OF BRAKES, COOLING SYSTEM AND RADIO SHIRT OFF AND WIPERS CAME ON AS VEHICLE DIED. SMOKE ENTERED THE CABIN AND WE WERE UNABLE TO OPERATE WINDOWS AND DOOR LOCKS. OUR TODDLERS WERE IN THE 2ND AND 3RD ROW SEATING. WE HAD TO CLIMB OVER THE FRONT SEATS TO GET THE KIDS OUT SAFELY. THE 180 AMP ALTERNATOR FAILED EXACTLY AS THE 160 AMPS SAFETY RECALL HAVE BEEN RECALLED. THE ALTERNATOR MELTED AND MELTED THE CONNECTOR CABLE AND DAMAGED THE BATTERY AND PCM. WE CONTACTED FCA AND THE REFUSED TO APPLY THE 160 AMP SAFETY RECALL TO OUR VEHICLE

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