NHTSA Complaint #11001468 — 2010 BUICK ENCLAVE

TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT STATED THAT THE ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT ALSO STATED THAT WHILE EXITING A PARKING LOT, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH CODE P0008 AND P0009, ENGINE POSITION SYSTEM PERFORMANCE BANK 1, AND BANK TWO TIMING CHAIN, AND TIMING CHAIN KIT FOR THE ENGINE. THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE SERVICED BY A DEALER. THE CONTACT HAD CALLED WOODY BUICK DEALER, LOCATED ON 1585-1591 OGDEN AVE, NAPERVILLE IL 60540, AND WAS TOLD THAT THE FAILURE WAS DANGEROUS AND IT WAS AN EMERGENCY TO BRING THE VEHICLE IN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND HAD INFORMED THE CONTACT THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.