NHTSA Complaint #11000633 — 2004 HONDA PILOT

TL* THE CONTACT OWNS A 2004 HONDA PILOT. WHEN THE GEAR WAS SHIFTED INTO PARK, WHILE RELEASING THE BRAKE PEDAL, THE VEHICLE WOULD ATTEMPT TO ROLL BACKWARDS. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE ROLLED BACKWARDS OR FORWARD REGARDLESS IF IT WERE UPHILL OR DOWNHILL. THE FAILURE RECURRED NUMEROUS TIMES AND EACH TIME THE BRAKE PEDAL WAS BEING RELEASED. THE VEHICLE WAS TAKEN TO GENESIS HONDA (LOCATED ON 8931 HIGHWAY 92 WOODSTOCK, GA 30189) WHERE A PRELIMINARY DIAGNOSTIC TEST WAS PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE DEALER INFORMED THE CONTACT THAT THE ISSUE COULD BE THE SHIFTER, AND THAT FURTHER DIAGNOSTIC TESTING WAS NEEDED. THE VEHICLE WAS NOT REPAIRED DUE TO THE DIAGNOSTIC FEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 188,523.