NHTSA Complaint #11000484 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. UPON ATTEMPTING TO CHANGE A BULB WITHIN THE LIFTGATE DOOR, THE CONTACT WAS UNABLE TO ACCESS THE LIGHT TO CHANGE THE BULB. IN ADDITION, THERE WAS NO MANUAL OPTION INTERNALLY AND NO OPTION TO USE A FOB TO OPEN THE LIFTGATE HATCH, WHICH FAILED TO OPEN AND SECURE WHEN OPENED. THE DEALER (HOLMAN FORD LINCOLN TURNERSVILLE, 3641 RT 42 SOUTH, TURNERSVILLE, NJ 08012, (888) 471-2313) WAS UNABLE TO DETERMINE IF THIS WAS A DESIGN FLAW BECAUSE THEY PROVIDED NO SOLUTION TO ADDRESS THE FAILURES. THE MANUFACTURER WAS CONTACTED. TECHNICAL SERVICE BULLETIN NUMBER: 12-4-3 (STRUCTURE: BODY: HATCHBACK/LIFTGATE) WAS REFERENCED. THE VIN WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 84,000. UPDATED 08/22/17*LJ THE QUESTIONNAIRE WAS DAMAGED.UPDATED 09/20/2017*JS