NHTSA Complaint #11000256 — 2013 HONDA CROSSTOUR

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11000256
Vehicle	2013 HONDA CROSSTOUR
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	June 15, 2017
Date Filed	June 20, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

THE FIRST TIME MY STEERING WHEEL LOCKED WAS AT A SHOPPING PARKING LOT. LUCKILY MY HUSBAND WAS WITH ME TO JERK IT AROUND AND GET IT TO WORK AGAIN. THE SECOND TIME IT HAPPENED WAS 2 DAYS LATER. THIS TIME I WAS WITH MY 3 YEAR OLD TODDLER RUNNING ERRANDS. I WAS LUCKY ENOUGH TO HAVE IT PARKED IN MY DRIVEWAY WHEN IT HAPPENED. I CAME OUT TO GO PICK UP MY HUSBAND FROM WORK AND IT WOULDN'T MOVE. I CALLED HONDA THE NEXT DAY THEY COULDN'T UNDERSTAND WHY IT WASN'T MOVING EITHER. I TOWED IT TO THEIR SERVICE CENTER AND RECEIVE A CALL THAT IT WILL COST ME 1200 DOLLARS TO REPLACE THE EPS UNIT. WHY IT HAPPENED? THEY DON'T KNOW... A 3 YEAR OLD CAR THAT I AM STILL MAKING PAYMENTS ON JUST DECIDED TO FRY ITS EPS UNIT!!! HOW FRUSTRATING! I AM GRATEFUL THAT I WASN'T ON THE HIGHWAY OR ON THE ROAD AND IT FOR IT TO STOP. WHERE IN OTHER CASES I'VE READ ONLINE THAT IT HAD HAPPENED TO PARENTS!

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