NHTSA Complaint #10995127 — 2017 FORD EXPLORER

WHEN DRIVING CAR LOST ALL ELECTRICAL FUNCTIONS, POWER STEERING, RADIO, LIGHTS, ETC. I HAD IT TOWED TO SERVICE AND THEY SAID NOTHING CAME UP IN DIAGNOSTICS OR ERROR CODES. I PICKED THE CAR UP AND WITHIN A COUPLE WEEKS IT STARTED HAPPENING AGAIN. BEFORE IT WAS ONLY HAPPENING WHEN I SAT IDLE FOR A PERIOD OF TIME AND THEN STARTED MOVING. NOW IT IS ALL THE TIME. I WAS DRIVING DOWN THE HIGHWAY AND LOST ALL POWER STEERING. IT IS VERY DANGEROUS. I'VE REACHED BACK OUT TO THE DEALERSHIP FOR SERVICE AGAIN AND AM WAITING FOR A TIME AVAILABLE TO GO BACK IN. I CALLED FORD AND THEY SAID THEY WOULD NOTATE IT BUT COULD NOT PROVIDE ME A LOANER CAR WHILE CAR WAS BEING FIXED OR HELP ME ANY FURTHER AND JUST TO CALL THE DEALERSHIP. THE PROBLEM IS WHEN IT GOES IN TO THE DEALERSHIP THEY DON'T SEE A ERROR CODE AND THEY HAVE TROUBLE REPLICATING IT. IT HAS NOW HAPPENED TO ME WHEN IDLE, AT A STOP LIGHT, WHILE ON THE HIGHWAY, WHILE DRIVING DOWN A HILL AND WHILE DRIVING THROUGH A PARKING LOT. THERE IS NO PATTERN OR NO WAY TO TELL WHEN OR HOW IT HAPPENS. THE PHOTO WAS AT A INTERSECTION.