NHTSA Complaint #10994402 — 2003 FORD MUSTANG

TL* THE CONTACT OWNS A 2003 FORD MUSTANG. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER. UPON INSPECTION, THE CONTACT DISCOVERED THAT THE SPARK PLUG WAS MISSING FROM THE ENGINE COMPARTMENT. WHILE TIGHTENING BOLTS IN THE ENGINE COMPARTMENT, THE VEHICLE EJECTED ANOTHER SPARK PLUG. THE VEHICLE WAS TAKEN TO HOLLINGSWORTH RICHARDS FORD WHERE THE CONTACT WAS NOTIFIED THAT THIS WAS A KNOWN ISSUE WITH THIS VEHICLE. SINCE THERE WAS NO RECALL, THE ENGINE HEAD CYLINDER WOULD NEED TO BE REPLACED. THE MANUFACTURER STATED THAT, DUE TO THE MILEAGE OF THE VEHICLE, THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST EVEN THOUGH THIS WAS A KNOWN ISSUE WITH THIS MODEL VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 167,000.