NHTSA Complaint #10994233 — 2005 JEEP GRAND CHEROKEE

ALL FOUR INTERIOR DOOR HANDLES HAVE CRACKED AND CRUMBLED APART. THIS IS A HUGE SAFETY RISK FOR MYSELF AND MY FAMILY. THE COST OF REPLACING THE DOOR PANELS IS QUITE LARGE AS THE JEEP/CHRYSLER COMPANY DOES NOT PROVIDE NOR MAKE DOOR HANDLES ALONE. AS THE CAR IS A 2005 THERE IS NO WARRANTY AND AT THIS POINT I DO NOT LOCATE A RECALL ON THIS OBVIOUSLY DEFECTIVE PART. DUE TO THE FACT THAT JEEP MADE THIS WITH A CHEAP PLASTIC, THE INABILITY TO SAFELY GET OUT OF THE VEHICLE IS AN OBVIOUS ISSUE. JEEP NEEDS TO REPLACE THESE PARTS AND NOT AT THE EXPENSE OF THE OWNERS. THE SAFETY ISSUE IS OBVIOUS AND DUE TO THE SIMPLE FACT THIS IS NOT DUE TO ABUSE OR MISHANDLEING BY MYSELF OR ANY OTHER FAMILY MEMBER IN MY VEHICLE IT NEEDS TO BE ADDRESSED. THE REST OF MY CAR INTERIOR IS FINE AND NOT IN NEED OF REPAIR. I HAVE READ AND NOTICED A LOT OF OTHER INDIVIDUALS WITH THE VERY SAME ISSUE AND HAVE FILED A COMPLAINT. I AM NOT REQUESTING A REPLACEMENT CAR BUT I AM REQUESTING THAT THE INTEGRITY OF THE JEEP BRAND BE CORRECTED FOR THE SAFETY OF MYSELF AND MY FAMILY. I HAVE TO GET OUT OF THE CAR TO OPEN THE CAR DOORS FOR MY FAMILY MEMBERS. IF WE ARE IN A WRECK OR HAVE A FIRE WE COULD ALL BE LOST SIMPLY DUE TO A CHEAPLY MADE DOOR HANDLE THAT THE JEEP COMPANY DOES NOT CHOOSE TO REPLACE. THIS SHOULD BE A CUSTOMER SATISFACTION ISSUE AS WELL. BUT THE SAFETY IS OF UTMOST IMPORTANCE. THERE IS ALSO A LOT OF AFTERMARKET DOOR HANDLES BEING MADE DUE TO THE COST JEEP IS CHARGING ALMOST 400 PER DOOR PANEL. HOWEVER THE SAFETY OF THESE PARTS ARE NOT REALLY KNOWN. JEEP IS INFORMING AS I CALL THAT THEY DO NOT USE AFTER MARKET PARTS ONLY JEEP PARTS. I SAY THAT IF THAT IS THE CASE THEN JEEP NEEDS TO OWN UP TO ITS DESIGN PROBLEM AND SECURE THE SAFETY OF THE PEOPLE THAT ARE DRIVING IN THESE VEHICLES.