NHTSA Complaint #10993480 — 2011 CADILLAC SRX

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE RAINING, THE WELL IN THE REAR OF THE VEHICLE FILLED WITH WATER, WHICH FLOODED THE REAR ELECTRICAL SYSTEM IN THE REAR OF THE VEHICLE. THE FAILURE RESULTED IN THE LIFTGATE NOT FUNCTIONING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC MODULES IN THE REAR OF THE VEHICLE FAILED AND NEEDED TO BE REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER A MANUFACTURER'S COMMUNICATION (G-208314) AND FURTHER ASSISTANCE WOULD NOT BE PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.