NHTSA Complaint #10993421 — 2008 JEEP COMPASS

I OWN A 2008 JEEP COMPASS AND ON 07/25/2015 THE VEHICLE FAILED NYS INSPECTION BECAUSE THE ENGINE CRADDLE WAS RUSTED OUT. I LEARNED THAT ONLY 2007 WERE COVERED FOR REPAIR SO I WAS FORCED TO PURCHASE A NEW ONE. I BOUGHT ONE ON EBAY AND REPLACED IT MYSELF. THE VEHICLE PASSED INSPECTION AND PASSED IN 2016 AND 2017. ON 02/15/17 I RECEIVED A LETTER FROM FCA US LLC CUSTOMER CENTER SAYING THAT 2008-2012 MODEL ARE NOW COVERED AND THEY WILL MAKE A REIMBURSEMENT. I CONTACTED EBAY AND PAYPAL AND THEY ONLY HOLD RECORDS FOR 18 MONTHS AND MY BACK AND CREDITS CARDS ONLY FOR 48 MONTHS. I COULD NOT FIND THE PROOF OF PAYMENT AT HOME. I WAS ABLE TO FIND THE COST OF AN OEM FOR $507.00 I SENTL ALL OF THE PAPERWORK AND INSPECTION TO FCA AND THEY REFUSED TO REIMBURSE ME. I AM ONLY ASKING FOR CHRYSLER TO PAY FOR THE PART AND NOT MY LABOR. I KNOW THAT THE LABOR IS ABOUT $1,500.00 TO REPLACE THE ENGINE CRADDLE. IF THE CRADDLE WAS NOT PAID AND REPLACE THE VEHICLE WOULD NEVER PASSED INSPECTION FOR THE LAST TWO YEARS.