NHTSA Complaint #10993092 — 2006 JEEP LIBERTY

WE ALL OWN CARS. MY CAR HAS THIS PROBLEM WHERE THE POWER WINDOWS SUDDENLY STOP WORKING. IN OTHER WORDS, I CAN LOWER MY WINDOW AND HAVE IT SUDDENLY DECIDE TO NOT COME BACK UP, LEAVING ME WITH A VEHICLE SUBJECT TO ALL KINDS OF THEFT. THIS PROBLEM HAS HAPPENED THIRTEEN TIMES NOW ON MY 2006 JEEP LIBERTY AND CHRYSLER EXPECTS ME TO PAY $475 FOR EACH REPAIR. I WANT CHRYLSER TO PROVIDE THIS SERVICE FOR ME FREE OF CHARGE, ONLY BECAUSE THEY DID THE FIRST TWELVE TIMES. WITHOUT THIS SUPPORT, I AM IN A POSITION WHERE I CANNOT KEEP MY CAR AND CANNOT AFFORD A NEW ONE. DO YOU KNOW WHAT IT FEELS LIKE TO LOWER YOUR CAR WINDOW AND HAVE IT SUDDENLY NOT COME BACK UP? ESPECIALLY IN THE COLD OF WINTER? THE CUSTOMER SERVICE CENTER GAVE ME EVERY EXCUSE THEY COULD FIND TO NOT HELP ME OUT. AND THEY ALSO TOLD ME I WAS BEING PRETENTIOUS. HOW WOULD YOU FEEL IF THIS WAS HOW A CAR MANUFACTURER TREATED YOU? I COME FROM A FAMILY OF JEEP OWNERS AND CHRYSLER (THE MOTHER COMPANY) WOULD RATHER LOSE MY BUSINESS AND PERMIT ME TO TALK NEGATIVELY ABOUT THEM THEN STOP TO HELP ME. THEY EVEN ENCOURAGED ME TO HIT THE NET AND START SUBMITTING REVIEWS. THIS IS SORT OF CALLOUS NEGLIGENCE IS NOT WHAT ANY KIND OF CONSUMER SHOULD ENDURE. AT THIS POINT, WHAT REASON DO I HAVE TO PERFORM THE SERVICE? WHAT REASON DO I HAVE TO KEEP MY CAR? WHAT REASON DO I HAVE TO EVER SHOP WITH THEIR BRAND AGAIN?