NHTSA Complaint #10992665 — 2012 TOYOTA HIGHLANDER

BOUGHT THE CAR CERTIFIED PREOWNED IN 2014 AND NOTICED A PROBLEM WITH THE REAR DOOR. WHEN TRYING TO CLOSE AUTOMATICALLY IT WOULD JERK TO A STOP, VIBRATE AND GO BACK UP. THE DEALER AGREED TO FIX IT AND TOOK IT IN BACK FOR AN HOUR. AFTER THAT IT WORKED ON AND OFF FOR TWO YEARS. I STARTED HAVING PROBLEMS AGAIN LAST YEAR AND NOW IT WONT CLOSE AT ALL OR OPEN WITH THE BUTTON- I CAN ONLY OPEN AND CLOSE IT MANUALLY. TOOK IT TO ANOTHER DEALER TWO WEEKS AGO AND THEY SEEMED DUMBFOUNDED DESPITE A NEW NOTICE FROM TOYOTA ON THE MATTER. I HAVE READ THIS IS NOW A COMMON PROBLEM AND THERE IS A CLASS ACTION AGAINST TOYOTA ON THIS MATTER. THE DEALER HAS ORDERED A NEW MOTOR AND I GO BACK NEXT WEEK - ALTHOUGH I'M NOT SURE THAT THIS WILL FIX THE PROBLEM. I HAVE READ ACCOUNTS OF OWNERS GOING BACK 6-8 TIMES AND STILL HAVING PROBLEMS.