NHTSA Complaint #10991989 — 2015 KIA OPTIMA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10991989
Vehicle	2015 KIA OPTIMA
Component	ENGINE
Date of Incident	May 26, 2017
Date Filed	May 28, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

MY CAR STARTED SMOKING ONE DAY WHILE I WAS DRIVING DOWN THE ROAD GOING ABOUT 25-30MPH IT WAS SO BAD PEOPLE STARTED YELLING!!! GET OUT .. GET OUT ..YOUR CAR ON FIRE..I PULLED OVER SO EMBARRASSED.... AND I GOT OUT...THE SMOKE HAD THE BACK OF THE .CAR BLACK...FROM THE SMOKE OUT OF THE TAILPIPE.SO I WAITED 30-45 HAD CAR TOWED BACK HOME ...I STAY 35 MINS FROM KIA DEALERSHIP SO I HAD TO WAIT UNTIL NEXT DAY TO TAKE OVER THERE. AND SURPRISELY THEY TOLD ME SLUDGE OIL.AT THIS POINT IT WAS ONLY 32,000 MILES. I ASKED HOW CAN I FIX THE PROBLEM THEY SAID..THEY DONT FIX SLUDGE OIL... AND MADE IT VERY CLEAR THEY WAS VOIDING MY WARRANTY BECAUSE I DIDN'T HAVE ALL MY RECEIPTS FROM PREVIOUS OIL CHANGES. AND THIS COME FROM LACK OF MAINTENANCE... OK. SO I GOT OIL CHANGES EVERY 2,000 PROBLEM SLOWED DOWN.. NO SENSORS WAS ON OR NOTHING.... ONE DAY WENT TO STORE CAME HOME AND PARKED NEVER CRANKED...55K MILES TOWED TO ST.AUGUSTINE KIA DEALERSHIP SAID THE ENGINE IS SHOCKED...IT DIDN'T HAVE ANY NOISE COMING FROM ANYWHERE.. WE THOUGHT IT WAS A DEAD BATTERY OR STARTER..KIA SAID ENGINE I JUST DON'T UNDERSTAND..

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