NHTSA Complaint #10991792 — 2014 BUICK ENCORE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10991792
Vehicle	2014 BUICK ENCORE
Component	POWER TRAIN
Date of Incident	August 16, 2014
Date Filed	May 26, 2017
Mileage	10 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

TL* THE CONTACT OWNS A 2014 BUICK ENCORE. WHILE THE VEHICLE WAS STOPPED IN THE DRIVE GEAR AND THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SHOOK AND SURGED FORWARD. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO SUN BUICK GMC (3333 SUNRISE HIGHWAY WANTAGH, NY 11793), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT FOUND SERVICE BULLETIN: PI0928C ON THE NHTSA WEBSITE, BUT THE DEALER FAILED TO REPAIR THE VEHICLE EVEN THOUGH THE VEHICLE WAS STILL UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE DEALER'S FAILURE TO SERVICE THE VEHICLE. THE CONTACT MENTIONED THAT THE ISSUE HAD BEEN ONGOING SINCE PURCHASING THE VEHICLE IN AUGUST OF 2014. THE FAILURE MILEAGE WAS APPROXIMATELY 10.

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