NHTSA Complaint #10991760 — 2014 FORD FIESTA

MY 2014 FORD FIESTA SUDDENLY STOPPED RUNNING ON THE INTERSTATE 4 DURING RUSH HOUR (APPROXIMATELY 5PM ON MAY 12 2017). THE CAR WAS RUNNING AND IT STALLED RANDOMLY. I RESTARTED AND IT WOULD NOT RUN. AFTER TOWING IT TO THE DEALERSHIP, THEY DETERMINED IT WAS DUE TO A FUEL PUMP MALFUNCTION. IT WAS MENTIONED HOW UNUSUAL IT IS FOR THIS TO OCCUR ON A CAR WITH RELATIVELY LOW MILEAGE. THERE WAS NO WARNING BEFORE THE CAR BROKE DOWN. NO CHECK ENGINE LIGHTS. NO STRANGE NOISES. IT JUST STOPPED. THIS COULD BE EXTREMELY DANGEROUS. AFTER BEING INFORMED WHAT THE ISSUE WAS, I RESEARCHED THE PROBLEM. THERE WAS A RECALL FOR FORD FIESTAS MANUFACTURED BETWEEN APRIL 30 2014 TO MAY 21 2014 (RECALL # 14S30) FOR THIS EXACT ISSUE: FUEL PUMP FAILURE. THE RECALL NOTICE STATES THAT IF THE FUEL PUMP FAILS, THE VEHICLE MAY STALL WITHOUT WARNING, INCREASING THE RISK OF A CRASH. WHEN CONTACTING FORD REGARDING THIS ISSUE ON 5/24/2017, WE WERE TOLD THERE IS NOTHING THAT COULD BE DONE SINCE OUR CAR WAS MANUFACTURED JUST PRIOR TO THE RECALL DATE. I BELIEVE THIS PROBLEM WAS CAUSED BY THE SAME ISSUE THAT WAS IN THE RECALL. IT SHOULD BE NOTED BY THE FORD MOTOR COMPANY TO PREVENT THIS FROM HAPPENING TO OTHERS, NOT DISMISSED. AGAIN, THIS COULD BE EXTREMELY DANGEROUS AS MY CAR WAS RUNNING AT THE TIME THIS HAPPENED. I WAS LUCKY THAT THE TRAFFIC WAS SLOW. I ALSO BELIEVE I SHOULD BE COMPENSATED FOR MY REPAIR THAT WAS DONE AT THE AUTONATION FORD IN SANFORD, FL AS THIS IS A KNOWN ISSUE. I HAVE KEPT UP ALL MAINTENANCE ON MY CAR AND THE FUEL PUMP FAILED DUE TO A DEFECTIVE PART.