NHTSA Complaint #10991522 — 2013 HYUNDAI SONATA

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. WHILE REVERSING THE VEHICLE AT 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT. THE VEHICLE WAS DRIVEN HOME AND THEN TAKEN TO A LOCAL DEALER (HOSELTON AUTO MALL, LOCATED AT 909 FAIRPORT RD, EAST ROCHESTER, NEW YORK), BUT THE FAILURE COULD NOT BE DUPLICATED OR DIAGNOSED. THE CONTACT TOOK THE VEHICLE TO ANOTHER DEALER FOR A SECOND OPINION (VISION HYUNDAI LOCATED AT 755 RIDGE RD, WEBSTER, NY), BUT THEY WERE ALSO UNABLE TO DIAGNOSE AND DUPLICATE THE FAILURE. THE FAILURE OCCURRED THREE TIMES PREVIOUSLY. HOSELTON AUTO MALL STATED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE DEALERS INFORMED THE CONTACT THAT NO REMEDY WAS AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 32,500. PARTS DISTRIBUTION DISCONNECT.