NHTSA Complaint #10991429 — 2013 FORD FUSION

MY 2013 FUSION LESS THAN 5 YEARS OLD AND HAS JUST OVER 72 THOUSAND MILES ON IT, WHICH PLACES IT JUST OUTSIDE OF WARRANTY. IN SEPTEMBER 2016, MY CAR GAVE ME AN OVERHEATING WARNING AS SOON AS I CRANKED IT. I PAID 300 TO HAVE THE TEMPERATURE SENDER ASSEMBLY REPLACED. ON APRIL 1, I WAS DRIVING HOME FROM A TRIP. I STOPPED AT A RED LIGHT AND MY ENGINE TEMPERATURE SUDDENLY SPIKED, I LOST ALL POWER TO THE ENGINE AND BARELY WAS ABLE TO GET IT INTO A PARKING LOT. THEY LOOKED AT IT AND CONCLUDED THAT IT HAD OVERHEATED AND A CRACKED CYLINDER HEAD, AND THEY TOLD ME THEY COULD REPAIR THE CYLINDER, BUT IT WOULD PROBABLY BE SAFER TO REPLACE THE ENGINE. I INQUIRED ABOUT THE RECALL AND FORD PAYING FOR THE REPAIR AND THEY DIRECTED ME TO OPEN A CASE WITH FORD. AFTER ARGUING WITH FORD FOR SEVERAL DAYS, FORD INFORMED ME THAT THE ONLY THING THE RECALL WOULD COVER IS THE INSTALLATION OF A COOLANT SENSOR. BASICALLY ALL THEY WOULD OFFER IS TO INSTALL A SENSOR THAT WILL GIVE ME A HEADS UP THE NEXT TIME MY ENGINE IS GOING TO BLOW UP FINALLY AFTER 6 WEEKS I PICKED THE CAR UP ON MAY 17. I STARTED TO DRIVE HOME, MADE IT ABOUT AN HOUR, WHEN MY ENGINE TEMPERATURE STARTED CLIMBING AND WARNING ME ABOUT OVERHEATING AGAIN. I PULLED OVER IMMEDIATELY, CHECKED THE COOLANT, LET IT COOL OFF AND TRIED AGAIN AND IT DID THE SAME THING WITHIN A FEW MINUTES. I HAD IT TOWED TO ANOTHER FORD DEALERSHIP AND THEY TOLD ME THERE WAS ANOTHER PROBLEM WITH THE COOLANT BYPASS VALVE AND IT HAD TO BE REPLACED. COST ME ANOTHER $300. SO TO SUMMARIZE THIS LENGTHY STORY: I HAVE A CAR THAT IS LESS THAN 5 YEARS OLD WITH A RUINED ENGINE. FORD ADMITS THE CAR IS DEFECTIVE AND TENDS TO OVERHEAT AND RUIN THE ENGINE, YET THEY REFUSE TO ACCEPT RESPONSIBILITY AND PAY FOR THE REPAIRS. I WAITED FOR SIX WEEKS AND PAID OVER 7400 FOR NEW ENGINE THAT DIDN'T EVEN LAST AN HOUR BEFORE OVERHEATING AGAIN AND COSTING ME ANOTHER 300.