NHTSA Complaint #10991319 — 2011 HYUNDAI ELANTRA

I BOUGHT MY CAR BRAND NEW IN 2011. I DON'T DRIVE MUCH AT ALL SO MY CAR HAS 33,000 MILES. SO WHEN MY CAR STARED MAKING A TICKING NOISE IN THE ENGINE, THAT WAS LOUDER WHEN IDLING BUT NEVER WENT AWAY COMPLETELY. I DIDN'T THINK TO MUCH OF IT. DROPPED IT OFF TO GET LOOKED AT AND THAT'S WHEN I FOUND OUT THERE WAS METAL IN MY ENGINE. THIS MEANT I NEEDED A NEW ENGINE, THIS WAS ABOUT 14 MONTHS AGO, SO IT WENT IN FOR 3-4 DAYS AFTER WAITING A MONTH TO GET THE PART. AFTER THE REPLACED ENGINE IT WORKED WELL AND THE NOISE WAS GONE, SO I THOUGHT THAT WAS THE END. SO WHEN THE NOISE CAME BACK JUST 11 MONTHS LATER I WASN'T HAPPY. DROPPED IT OFF AND SURE ENOUGH IT NEEDS A NEW ENGINE. THIS TIME IT TOOK 3 WEEKS FOR THEM TO REPLACE MY ENGINE. THE SERVICE AT MY LOCAL HYUNDAI IS SO BAD. EVERYDAY I CALLED TO SEE IF MY CAR WAS READY BECAUSE IT WAS SUPPOSED TO LAST 3 DAYS, 3 WEEKS LATER I HAD A SECOND NEW ENGINE. NOW YESTERDAY JUST 2 MONTHS LATER MY CAR IS YET AGAIN MAKING THE TICKING NOISE AND NOW IS HAVING TROUBLE STARTING. I CALLED MY LOCAL HYUNDAI TO MAKE A SERVICE APPOINTMENT AND HAD TO LEAVE A MESSAGE, STILL HAVEN'T HEARD BACK ITS BEEN 2 BUSINESS DAYS. I'M REALLY DISAPPOINTED MY CAR IS 6 YEARS OLD AND HAS JUST 33,000 MILES AND WORKING ON ITS 3RD NEW ENGINE.