NHTSA Complaint #10991254 — 2017 CHEVROLET SILVERADO 1500

BOUGHT THE TRUCK 16 NOV 16 IN IDAHO. NOTICED AT THE END OF JAN/EARLY FEB '17 THAT PAINT CHIPS/KNICKS WERE STARTING TO APPEAR ALL OVER THE TRUCK AND IN PLACES WHERE THE ONLY WAY YOU COULD SEE THEM WAS TO THE OPEN A DOOR (I.E. NOT EVEN EXPOSED TO THE ROAD). AFTER MAKING NUMEROUS INQUIRIES TO LOCAL GM DEALERSHIPS, ALL OF WHOM SAID IT WAS SAND DAMAGE, I STARTED DOING RESEARCH. TURNS OUT, I'M NOT THE ONLY PERSON WITH THIS ISSUE ON THEIR TRUCKS. IT APPEARS THE ISSUES WITH PAINT ON GM (BOTH GMC AND SILVERADO) TRUCKS STARTED AROUND MID TO LATE MODEL 2014 TRUCKS AND PERSISTS TO THIS DAY (SEE ATTACHMENTS). ADDITIONALLY, MY LOCAL DEALERSHIP HERE IN RENO, I HAVE FOUND OUT, HAS BEEN LYING TO ME; THEY TOLD ME THEY SUBMITTED TWO SEPARATE REQUESTS TO GM FOR THE TRUCK TO BE REPAINTED AS THEY AGREED WITH ME (IN-PERSON AND VIA PHONE) THAT SOMETHING IS WRONG WITH THE PAINT. IT TURNS OUT, THIS IS ALL A FARCE. THE TWO REQUESTS THEY SUBMITTED STATED, "CUSTOMER HAS BEEN ADVISED TO FILE A CLAIM WITH THEIR INSURANCE AS DAMAGE IS CAUSED DUE TO SAND DAMAGE. CUSTOMER INSISTS DEALERSHIP SUBMIT A CLAIM TO GM FOR WARRANTY RE-PAINT". WHILST I'M PARAPHRASING HERE, I WAS LIVID TO LEARN THIS WAS 'THEIR BEHIND MY BACK KIND OF THING'. PRIOR TO LEARNING ABOUT THIS SHENANIGAN, I THOUGHT FOR A SECOND THAT PERHAPS THE DEALERSHIPS COULD BE CORRECT, MAYBE IT COULD BE DAMAGE FROM DRIVING. SO, I TOOK IT TO THREE SEPARATE REPAIR FACILITIES IN THE AREA AND ALL OF WHOM SAID THE SAME THING, VERBATIM, "THE CLEAR COAT IS TOO HARD, IT'S LIKE GLASS. FACTORY DEFECT". WELL, THAT CONFIRMED IT. LASTLY, I HAVE JUST RECENTLY CONTACTED THE DEALERSHIP FROM WHICH I BOUGHT THE TRUCK (IDAHO). THEY ADVISED ME AT 1352 ON 23 MAY 17 TO ESCALATE THIS ISSUE BEYOND GM. AND THAT'S WHY I'M FILING THIS COMPLAINT FOLKS. DO YOUR HOMEWORK BEFORE BUYING ANY NEW GM PRODUCT.