NHTSA Complaint #10990459 — 2016 FORD EDGE

ELECTRICAL SYSTEM issue reported to NHTSA

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Fire

Complaint Details

ODI Number	10990459
Vehicle	2016 FORD EDGE
Component	ELECTRICAL SYSTEM
Date of Incident	April 9, 2017
Date Filed	May 18, 2017
Mileage	3,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	PR

Consumer Description

I BOUGHT THAT SUV ON 12/9/16. ON 17/1/17 I DELIVERED (DEALER) IT FOR REPAIR, I MEAN, TO FUNCTION FOR FIRST TIME THE INTERIOR (SOFFIT) LIGHTS. ON 21/2/17 THEY DELIVERED (TO ME) THE UNIT, AFTER INSTALLED A NEW FUSE BOX (SENT FROM THE MANUFACTURER). ON 4/IX/17 (NIGHT) FROM THE LEFT SIDE OF THE SOFFIT BEGAN TO OUTBURST SMOKE/BURNING SMELL. AT THE END, THE LEFT SIDE OF THE SOFFIT AND THE BASE OF THE SUN PROTECTOR (WITH MIRRIOR) WERE BURNED. NEXT DAY, I TOOK THE VEHICLE TO THE DEALER, AND THEY HAVE IT YET. I WROTE A LETTER, WITH COPIES TO THE FORD CEO, VP CUSTOMER AFFAIRS, VP QUALITY CONTROL AND DEALER CEO. LATER I FILE A CLAIM AT THE LOCAL CONSUMER AFFAIRS OFF. THE DEALER TECHNICIAN (IN CHARGE OF REPAIR THE UNIT) SAID "THAT'S AN ELECTRICAL FLAW FROM MANUFACT"

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