NHTSA Complaint #10986042 — 2013 DODGE DURANGO SEATS

Complaint Details

ODI Number	10986042
Vehicle	2013 DODGE DURANGO
Component	SEATS
Date of Incident	May 2, 2017
Date Filed	May 16, 2017
Mileage	49,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

THE ACTIVE HEADREST/HEAD RESTRAINT DEPLOYED WHILE DRIVING, HITTING MY WIFE IN THE BACK OF THE HEAD. SHE WAS TRAVELING APPROXIMATELY 30-35MPH. THIS CAUGHT HER OFF GUARD BUT FORTUNATELY DID NOT AFFECT HER DRIVING AND SHE MAINTAINED CONTROL OF THE VEHICLE. THE VEHICLE WAS NOT INVOLVED IN AN ACCIDENT. AFTER INSPECTING THE HEAD RESTRAINT I NOTICE THE PLASTIC THAT APPARENTLY HOLDS A METAL ROD BROKE ALLOWING THE HEAD RESTRAINT TO DEPLOY. IN RESEARCHING THE ACTIVE HEAD RESTRAINT ISSUES, I RAN ACROSS A RECALL FOR CHRYLSER BUT IT DID NOT PERTAIN TO MY MAKE AND MODEL AND IT WAS FOR POSSIBLE NON DEPLOYMENT DURING REAR END COLLISION. SAFETY RECALL N38 /NHTSA 13V-282 ACTIVE HEAD RESTRAINTS

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