NHTSA Complaint #10985950 — 2015 FORD EXPLORER

EXHAUST FUMES IN THE COCKPIT. AFTER PURCHASING THE VEHICLE (2ND OWNER) WE STARTED SMELLING EXHAUST SMELLS WHEN ACCELERATING ON TO THE INTERSTATE. THIS WOULD HAPPEN WITH MODERATE OR HIGHER ACCELERATION WITH 1 OR 2 OCCUPANTS OR MODERATE WITH FULL TANK OF GAS AND 4 OCCUPANTS AND LUGGAGE. DEALER PERFORMED TECHNICAL BULLETIN - NO FIX. DEALER THEN UPDATED COMPUTER SOFTWARE - NO FIX. DEALER THEN REPLACED ENTIRE EXHAUST SYSTEM - NO FIX. SERVICE MANAGER ADVISED HE WAS OUT OF OPTIONS AND I SHOULD CALL FORD CUSTOMER SERVICE AT 800-392-3673. FINALLY TALKED TO SAMANTHA WHO EVENTUALLY TOLD ME THERE WAS NOTHING FORD COULD DO BECAUSE THE NHTSA DID NOT CONSIDER THIS A SAFETY ISSUE.