NHTSA Complaint #10985732 — 2013 FORD FUSION

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS BEING OPERATED AT 25 MPH, THE CONTACT NOTICED BLACK SMOKE AND SMELLED A BURNING ODOR. THE "ENGINE COOLANT OVER TEMPERATURE" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TURNED TO THE OFF POSITION AND THE FAILURE CEASED TO OCCUR. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ROOT CAUSE OF THE FAILURE WAS A DEFECTIVE HOSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER STATED THAT DUE TO THE DEALER'S DIAGNOSIS OF THE DEFECTIVE HOSE, THEY WOULD NOT COVER THE REPAIR UNDER THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.